Custom Products Satisfaction Guarantee:
We want you to enjoy your custom items, and we work with you during the quoting, design, and proofing process. We're always ready to answer any questions and help before, during, and after the production process to get you what you need.
Custom Products Warranty:
All Custom Products are guaranteed to be free from defects in workmanship or material under normal use for a period of 30 days from date of purchase. If any item is claimed to be defective within this time, we will repair or replace the product if we determine that the defect existed at the time of manufacture or developed under normal use.
Returns & Exchanges:
No returns or exchanges can be accepted if the merchandise was custom produced, including custom size, custom color, and custom printed. Any issues as described under the Warranty section above will be taken care of with any custom product we've produced.
- Discounted items are final and cannot be returned or exchanged.
- Defective items returned must have no visible signs of wear or use.
- Refund processing can take up to 4-8 weeks if customization needs to occur.
- Drink-ware must be hand washed only; damage from a dishwasher does not qualify for return.
Due to the nature of some of our customized products, there may be an additional fee to repeat the addition of the chosen branding; as each order is unique each situation may need to be handled differently. If you have additional questions, please contact us as we are happy to help:
Toll Free: +1 866 275 5588
Local: +1 (250) 370-7077