FAQ's

Unfortunately, no. The process for screen-printing & embroidery in our studio is done manually. It can be very time consuming and costly to complete smaller orders, more costly than we think is reasonable to charge. Larger orders allow the set up costs to be spread out among the greater number of units and therefore make the process more reasonably priced for all parties involved.
We require your image be at minimum 72 DPI for raster images (JPEG, GIF, BMP, TIFF) If you have a vector of your image please let us know as the higher quality an image is, the easier it is for us.
Drinkware should be washed by hand as dishwashers may cause the image to come away. Screen-printed apparel should be turned inside out and washed on a cold gentle cycle. This will ensure a long life of your new custom merchandise.
Absolutely! If the garment or product allows for it, customization can occur in multiple places and will be an additional cost though for each new customization. (i.e. A sleeve on a long sleeve shirt and the front or back)
On average it can take 4-8 weeks from the day we receive an order for it to go through the production process and be shipped. We may be able to offer a rush option for an additional charge but it’s best to contact us and explain your unique situation before proceeding. You can call us at 1-866-275-5588 and speak to a sales rep.
The minimum order for each item varies and is generally on the individual product pages. Here is the general rule though:
  • Screen printing (T-Shirts & Bags) – 12 pieces
  • Embroidery (Jackets, Work Shirts, Hats) – 12 pieces
  • Drinkware (Travel mugs, Glassware) – 24 pieces
  • Keychains/Lanyards – 250 pieces
  • Toys (Custom toy clothing) – 25 pieces
We offer free shipping for all online orders. We ship within Canada as well as internationally.
Due to the nature of a customized product and the inability to resell, unless there is a defect in the product or workmanship we cannot accept returns. For more information, check out our return policy section.